Logistic systems availability maximizes uptime

All our replacement part and service offerings are based on high-quality spare parts, timely delivery and our support as your reliable partner. In addition to optimized initial spare parts packages, we offer individually tailored spare parts contracts and a framework agreement that ensures on-time parts stock refilling.

The service fulfills quality management system standards according to DIN EN ISO 9001.

Spares supply

You can order spare parts quickly and conveniently – online (DirectSpare) as well as by e-mail, fax or telephone.

DirectSPARE orders

Use our web-based order system 24/7 to check on Siemens spare parts availability, get pricing information and place orders.

Repair and exchange services

For defective parts, we offer repair and exchange service. E.g., you can order spare parts from our exchange stock receiving a discount to the normal list price.

Spare parts framework agreements

Spare parts services can also be bundled in a spare parts framework agreement defining clear delivery times for spare parts, obsolescence management and fixed prices and discounts based on volume.

Flat-rate spares

The complete spectrum of spares and wear-and-tear parts can also be covered with our flat-rate spares contract. The contract allows you to lock in fixed prices for specified system use over a defined period of time – and it also includes contractually agreed delivery times.